Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Nick Ager Haulage collects, uses and protects your personal information when you use our website, place an order, contact us or interact with our online shop.
Our website address is: nickagerhaulage.co.uk
For the purposes of data protection law, Nick Ager Haulage is the data controller for the personal information collected through this website.
1. Who we are
info@nickagerhaulage.co.uk
01769 572975
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information we collect
We may collect and process the following information:
Information you provide directly
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment details
- Account login details, if you create an account
- Messages sent through contact forms or email
- Any other information you choose to provide
Information collected automatically
When you use our website, we may collect technical information such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of visits
- Referring website
- Cookie and tracking information
Payment information
Payments are processed securely by our payment providers. We do not store your full card details on our website. Payment providers may process your payment information in accordance with their own privacy policies.
3. How we use your information
We use your personal information to:
- Process and fulfil orders
- Arrange delivery or collection
- Contact you about your order
- Respond to enquiries
- Provide customer support
- Manage your online account
- Process refunds or returns
- Keep records for accounting and legal purposes
- Improve our website and services
- Prevent fraud and protect website security
- Send marketing emails, where you have opted in or where we are legally allowed to do so
4. Lawful bases for using your data
We only use your personal information where we have a lawful basis to do so. These may include:
Contract
We use your information to process orders, arrange delivery, manage payments and provide the products or services you have requested.
Legal obligation
We may need to keep certain records for tax, accounting, business and legal purposes.
Legitimate interests
We may use your information to manage our business, improve our website, respond to enquiries, prevent fraud and keep our website secure.
Consent
We may rely on your consent for certain activities, such as non-essential cookies or email marketing where consent is required.
You can withdraw consent at any time where we rely on consent to process your information.
5. WooCommerce and online orders
Our website uses WooCommerce to operate the online shop. When you place an order, WooCommerce stores order information such as your name, address, email address, telephone number, products ordered, delivery method and payment status.
This information is used to process your order, provide customer service and maintain business records.
6. Who we share your information with
We may share your information with trusted third parties where necessary, including:
- Payment processors
- Delivery companies and couriers
- Website hosting providers
- IT support providers
- Email service providers
- Analytics providers
- Accountants, bookkeepers or professional advisers
- Legal, regulatory or tax authorities where required
We only share personal information where necessary and take reasonable steps to ensure it is handled securely.
7. Delivery and collection
If you place an order for delivery, we may use your name, address, telephone number and order details to arrange delivery. This may include sharing relevant details with delivery drivers, couriers or haulage providers.
If you choose local collection, we may use your order details and contact information to manage the collection process.
8. Marketing
We may send you marketing emails if:
- You have signed up to receive them
- You have purchased from us and the law allows us to contact you about similar products or services
- You have not opted out
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
9. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Keep the website working correctly
- Remember items in your basket
- Process checkout and payment
- Improve website performance
- Understand how visitors use the website
- Support marketing or advertising, where applicable
Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.
You can manage cookie preferences through your browser settings or through any cookie banner or consent tool shown on our website.
10. Analytics
We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use our website. This helps us improve website performance, product pages and customer experience.
Where required, analytics cookies will only be used with your consent.
11. How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods may include:
- Order records: up to 6 years for tax and accounting purposes
- Customer enquiries: for as long as needed to respond and manage follow-up
- Account information: until the account is deleted or no longer required
- Marketing records: until you unsubscribe or withdraw consent
- Website security logs: for a limited period needed for security and fraud prevention
We may keep information for longer if required by law, regulation or dispute resolution.
12. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
This may include:
- Secure website hosting
- SSL encryption
- Restricted admin access
- Password protection
- Security monitoring
- Regular website updates
- Secure payment processing
No website or online system can be guaranteed to be completely secure, but we take appropriate steps to protect your data.
13. International transfers
Some third-party services we use may process personal information outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.
14. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for your information to be transferred to another provider
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
info@nickagerhaulage.co.uk
We may need to verify your identity before responding to your request.
15. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
16. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies before providing any personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
18. Contact us
For questions about this Privacy Policy or how we use your personal information, contact:
info@nickagerhaulage.co.uk
01769 572975