Terms and Conditions
Last updated: July 2026
These Terms and Conditions apply to the use of this website and the purchase of goods from Nick Ager Haulage Ltd.
By using this website or placing an order, you agree to these Terms and Conditions.
1. Business details
Business name: Nick Ager Haulage Ltd
Address: Hacche Lane, Pathfields Business Park, South Molton, Devon, EX36 3LH
Telephone: 01769 572975
Email: info@nickagerhaulage.co.uk
Website: www.nickagerhaulage.co.uk
2. Website use
You may use this website to browse products, request information and place orders.
You must not:
- misuse the website
- attempt to interfere with website security
- submit false or misleading information
- use the website for unlawful purposes
- copy website content without permission
We may update, suspend or withdraw parts of the website at any time.
3. Products
We sell materials including aggregates, sand, decorative stone, paving, top soil, compost, cobbles, rockery stone, garden products and related items.
Product images are for guidance only. Natural materials may vary in colour, texture, size and appearance. Variations can occur between batches, photographs and the product delivered.
Product descriptions, sizes and weights are provided as accurately as possible, but measurements may be approximate.
4. Prices
Unless stated otherwise, prices shown on the website are exclusive of VAT.
VAT will be added at checkout where applicable.
We reserve the right to update prices at any time. If a pricing error is found after you place an order, we will contact you before processing the order.
5. Orders
When you place an order through the website, you are making an offer to purchase the selected goods.
An order is only accepted once we confirm it or begin processing it.
We may refuse or cancel an order if:
- a product is unavailable
- pricing or product information is incorrect
- delivery cannot be arranged
- payment is not authorised
- the order appears fraudulent or incorrect
- the delivery address is outside our service area
- the order requires a custom delivery quote
6. Payment
Payment must be made using the payment options available at checkout.
Orders will not usually be processed until payment has been received or otherwise agreed.
If payment fails, is reversed or is declined, we may cancel the order.
7. Delivery
Delivery options and charges are shown at checkout where available.
Delivery availability depends on:
- product type
- order quantity
- delivery address
- vehicle access
- delivery method
- stock availability
Some deliveries may require HIAB, loose load, Pallex, Parcel Force or another delivery method.
Orders over certain quantities or weights may require an individual delivery quote. If this applies, we will contact you before confirming delivery.
8. Delivery access
You are responsible for ensuring that the delivery address is suitable and safe for delivery.
This includes ensuring:
- suitable vehicle access
- enough space for unloading
- safe ground conditions
- no low bridges, narrow lanes, weak surfaces or access restrictions
- someone is available if required
- delivery instructions are provided before delivery
If delivery cannot be completed because access is unsuitable, unsafe or unavailable, additional charges may apply for redelivery, waiting time, return transport or cancellation.
9. Loose loads, bulk bags and heavy goods
Loose loads, bulk bags and heavy goods require suitable access and unloading space.
Loose materials are usually tipped at the nearest safe and practical location. We cannot guarantee exact placement.
Bulk bags, pallets and heavy goods may be delivered kerbside or to the nearest safe accessible point, depending on the vehicle and delivery method.
Once loose materials have been tipped or goods have been unloaded, they may not be suitable for return unless faulty or not as described.
10. Local collection
Where local collection is offered, orders must be collected from the agreed collection location.
Please wait for confirmation before collecting your order.
You are responsible for ensuring your vehicle is suitable for collecting and transporting the goods safely.
11. Cancellations and returns
Your cancellation and return rights are explained in our Refund Policy.
Some goods may not be suitable for return once used, mixed, laid, tipped, opened, damaged after delivery or supplied to a custom specification.
This does not affect your statutory rights.
12. Faulty, damaged or incorrect goods
Please inspect goods as soon as possible after delivery or collection.
If goods are faulty, damaged, missing or incorrect, contact us promptly with:
- your order number
- details of the issue
- photographs where relevant
Where a fault or error is confirmed, we may offer a replacement, refund, repair or another appropriate solution.
13. Natural variation
Many products sold on this website are natural materials.
Colour, size, shape and texture may vary. Display settings, lighting and photography can also affect how products appear online.
We recommend ordering samples where available before placing larger orders.
14. Product suitability
You are responsible for checking that products are suitable for your intended use before ordering.
Information on the website is general guidance only. If you are unsure which material is suitable for your project, contact us before ordering.
We are not responsible for issues caused by incorrect product choice, incorrect installation or unsuitable site conditions.
15. Website information
We aim to keep website information accurate and up to date. However, we do not guarantee that all content will always be complete, current or error-free.
We may update product details, prices, delivery information and website content at any time.
16. Accounts
If you create an account, you are responsible for keeping your login details secure.
You must notify us if you believe your account has been accessed without permission.
We may suspend or close accounts where misuse is suspected.
17. Intellectual property
All website content, including text, images, branding, graphics and layout, belongs to us or our licensors unless stated otherwise.
You must not copy, reproduce, distribute or use website content without permission.
18. Liability
We are not liable for:
- losses caused by incorrect information supplied by you
- delivery failure caused by unsuitable access or unsafe conditions
- delays outside our reasonable control
- natural variation in materials
- incorrect product selection
- installation or site preparation issues
- loss of profit, business interruption or indirect loss
Nothing in these Terms and Conditions limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or your statutory rights as a consumer.
19. Events outside our control
We are not responsible for delays or failure to perform where caused by events outside our reasonable control.
This may include severe weather, traffic disruption, accidents, supply shortages, vehicle breakdowns, strikes, system failures or changes in law.
20. Privacy
We handle personal information in accordance with our Privacy Policy.
Our website may also use cookies as explained in our Cookie Policy.
21. Changes to these terms
We may update these Terms and Conditions from time to time.
The version published on this website at the time you place an order will apply to that order.
22. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
23. Contact us
For questions about these Terms and Conditions, contact:
Nick Ager Haulage Ltd
Hacche Lane, Pathfields Business Park
South Molton, Devon, EX36 3LH
Telephone: 01769 572975
Email: info@nickagerhaulage.co.uk